Appointment Policy

To allow ample time for all patients and scheduled surgical procedures, we operate primarily by appointment. Emergency cases shall always receive top priority, which is why occasional appointment delay is inevitable. Please realize that we make a sincere attempt to see each client on time.

Patient Arrival Policy

For your convenience, drop-off appointments are available. A drop-off means you can admit your companion at a time that works best for you and leave them with us.  We will exam, perform necessary tests and procedures, treat, prescribe proper medication and then discharge your companion at your convenience.  We ask that you drop-off sometime in the morning so our doctors can examine, test, diagnose, and treat the patient between appointments when it is an emergency or at a time reserved for a general appointment. Once the doctor has completed their assessment, a staff member will give you a call to go over the diagnosis and to give you discharge instructions. 
 

For the safety of all animals in our care, we require that all vaccinations be up to date. Even though we make every effort to make our patients feel comfortable during visits, they may be a little uneasy about new people, new surroundings and other pets. This is one of the reasons we ask you to restrain your pet. We recommend that animals be placed on a leash or in pet carriers before entering the waiting room.

We require full payment at the time that services are rendered. For your convenience, we accept Visa, MasterCard, American Express, Discover, cash, and personal checks.  If you are having difficulties with payment, we can help you apply for a Care Credit a medical financing plan.  If you cannot afford prompt payment for veterinary services, please call so we can refer you to income-qualifying alternatives.